Faq / Info

In case of a cancellation/change of an accommodation-booking:

• up to 30 days prior arrival: voucher of the same amount of the downpayment (1 year validity)
• after 30 days prior arrival: deposit not refundable

In case of a cancellation/change of a pitch-booking:

• up to 15 days prior arrival: voucher of the same amount of the downpayment (1 year validity)
  
• after 15 days prior arrival: deposit not refundable

For any cancellations out of time and/or no-shows without prior notice, the deposit will be retained in full. The reservation will be kept valid until 9.00 the next day, in case of no-show and/or no communication within this time, the Management is free to sell the booked resource to others.
Late arrival, early departure: in case of late arrival or early departure, payment of the entire booked period will be required in any case.

The check-in office is open every day from 8.00 to 8 pm. From 7.00 pm to 11.00 pm the entrance to the campsite is still possible after registration at the restaurant / pizzeria. The next day you will receive a standard pitch inside the campsite. The check-out office is open every day from 9.00 to 12.00 and from 3 to 7 pm; We kindly ask our guests to respect these times for payment. It is advisable to pay the holiday amount during your stay to avoid unnecessary waiting, and in no case on the day of departure.

Payment methods accepted: cash (up to a maximum limit of € 1000.00), credit cards (Visa, Mastercard, Maestro). Discounts and special offers are valid only with cash payment and cannot be combined. Concerning the payment of the stay in reserved pitches and accommodation, the payment must be made within three days from the date of arrival. In all other cases, it is mandatory to settle the account by the day before the departure date.

Any card for obtaining special rates such as ACSI, TOPCAMPING CARD must be presented upon arrival and in all cases during the registration phase. They will be deemed valid only for certain kinds of pitches (communicated upon arrival by the check-in office) and with cash payments. However, they cannot be combined with other offers or discounts.

At the campsite there is daily  fresh bread delivery . Near it is also our restaurant / pizzeria open every day for lunch and dinner offering, throughout the day, bar service.

Daily visitors are not accepted due to Covid-19 restrictions.

Reserved pitches are available from 12.30 on the arrival day. If the pitch has been vacated before said time, it is possible to access it at an earlier time. Leaving hours: pitches (whether reserved or not) must necessarily be vacated by midday on the departure day. On request, at the information desk guests can postpone their departure time up to 7pm only if the pitch has not been booked by any family from your departure date (in these cases with charge a fee corresponding to half day). In case of departure after 7 pm we will charge an extra day. Services: all pitches are fitted with electricity (4-6 Amp based on the pitch type) and, according to the type of pitch, they can be appointed with loading/unloading systems. European socket, but in case of need it is possible to obtain an adapter and an extension at the reception against the payment of a deposit. Maximum number of guests: every pitch is fitted to accommodate up to 6 persons. Guests are entitled to decide whether they prefer to occupy one or two pitches in case the number of guests is higher than six. In both cases, the cost of two pitches will be charged. Change of pitch: in case of need or if a newly vacant pitch is preferred it is possible to change the number of pitch after notifying the Reception (only one change Is permitted). In the hypothetical case the change of pitch will not be notified and the pitch is assigned to another family, the latter will take precedence.

Dogs and other pets are welcome at Lago Arsiè Camping Village. Limitations: our four-legged friends must at all times be kept on a leash and monitored to guarantee the maximum safety and rest of guests. Dogs belonging to dangerous breeds and those taller than 35 cm will not be accepted. Dogs are allowed in all Glamping Tends and Mobile Home Confort

Complying with the limits of the pitch, you can park one vehicle on it. Every extra car can be parked in one of the parking spots inside the campsite. Please note only one car is included in the price of the pitch. 

There are no ATMs at the campsite. They can be found in Arsiè (1,5 km).

You can leave your outbound mail directly at the Reception desk; We will take care of delivering everything to the postman (every day except Saturday and Sunday). We also accept inbound mail for our guests. They will be responsible for collecting it.

Any objects belonging to others found inside the property must be handed over to the campsite reception desk. We will take care of returning it to the owner.

Do not hesitate to contact us at info@campinglago.com or by phone on 338/7168864 for all further information.