Faq / Info

FAQ: Frequently Asked Questions Lago Arsiè Camping Village

Clarity is our key word. We want to provide you with all the information you might need to plan your vacation here with us.

Need more details about check-in and check-out and, in general, about office hours? Do you want to make sure you fully understood the cancellation policies? Are you packing and have some doubts about what to bring?

Whatever your question is,

you can find the answer here!

What is the cancellation policy?

Free cancellation is possible within 45 days of arrival date.

In the event that a deposit is paid, a voucher of equal value will be issued for use within the following season (the voucher is transferable to a third party).

For any cancellations out of time and/or no-shows without prior notice, the deposit will be retained in full. The reservation will be considered valid until 9:00 a.m. of the following day, in case of no-show and/or communication by that time, Management is free to sell the reserved asset to others.

For arrivals and departures different from the booking dates, payment of the entire booked period will be required in any and all cases.

These conditions apply to all reservations that do not state a different cancellation policy.

Office opening hours, check-in and check-out

The check-in and check-out offices are open daily from 8 a.m. to 8 p.m.

Payment methods

Payment methods accepted: cash (up to a maximum limit of € 1000.00), credit cards (Visa, Mastercard, Maestro) and debit cards. Discounts and special offers are valid only with cash payment for stays of at least 14 nights and cannot be combined. As far as payment for the stay in booked pitches and accommodations is concerned, payment is mandatory during the day of arrival. In all other cases, it is mandatory to settle the balance by the day before the departure date.

Discounted rates

Any cards to obtain discounted rates such as, for example, ACSI and TOPCAMPING CARD must be presented upon arrival and in any case during the registration phase. They will only be deemed valid on certain types of pitches (communicated upon arrival by the check-in office). They cannot be combined with other offers or discounts.

Minimarket

There is a daily fresh bread delivery service in the campground. There is also a restaurant/pizzeria, open daily for both lunch and dinner, offering bar service throughout the day.

Day Guests

Due to the regulations related to the current Covid-19 emergency, day visitors are not allowed.

Entry hours

The reserved pitch is available from 12 noon on the day of arrival. If the pitch has already been vacated before this time, it is possible to access it immediately. Check-out time: the pitch (booked and unbooked) must be compulsorily vacated by 12 noon on the day of departure. Upon request to the information office, guests can postpone the departure until 7 p.m. at the latest and only in case the pitch is not already booked (in this case, a fee corresponding to half a day will be charged). For departures after 7 p.m., the entire extra night will be charged. Facilities: all pitches are provided with electricity (4-6 Amps depending on the type of pitch). Europlug, in case of need an adapter and an extension cord can be obtained at reception for a deposit. Maximum number of people: a maximum of 6 people are allowed on each pitch. Change of pitch: in case of need or if you prefer, it is possible to change the number of the pitch upon agreement with the Reception (only one change is allowed). In case a guest moves without giving any notice and the occupied pitch has already been assigned to an incoming family, that family will have priority.

Campsite and services – pets

Dogs and other pets are welcome at Lago Arsiè Camping Village. Restrictions: our 4-legged friends must be kept on a leash and supervised at all times to ensure the safety and rest of all the other guests at the campground. Everyone is required to pick up their pets' waste. Dogs are allowed in all Glamping tents (except Esox type) and in Standard Mobile Homes.

Vehicles admitted on pitches

Complying with the limits of the pitch, up to one vehicle can be parked there. Each extra car may be parked in the parking lot outside the campground. Only one car is included in the price of the pitch.

ATM

There are no ATMs at the campsite. They can be found in Arsiè (1,5 km).

Mailing service

You can leave your outbound mail directly at the Reception desk; We will take care of delivering everything to the postman (every day except Saturday and Sunday). We also accept inbound mail for our guests. They will be responsible for collecting it at the Front Desk.

Lost&Found

Any items belonging to others found within the premises must be handed over to the Reception of the campground. We will take care to return it to the owner.